Refund Policy

1. Satisfaction Guarantee

At Destin Blooms, every arrangement is handcrafted by Alina with care, intention, and the highest quality stems available. We stand fully behind our work. If your flowers arrive in poor condition, look significantly different from what was ordered, or if there was an issue with your delivery, we will work with you to find a resolution — whether that's a replacement arrangement, store credit, or a refund.

We ask that you give us the chance to make it right before disputing with your bank or card issuer. We genuinely care about your experience, and we will always act in good faith.

2. What Qualifies for a Refund or Replacement

We consider the following situations eligible for a full or partial refund, or a complimentary replacement:

• Damaged on arrival: Flowers that arrive visibly wilted, broken, or damaged due to handling during delivery.
• Wrong item delivered: An arrangement was delivered that is significantly different in style, size, or color from what was ordered.
• Non-delivery: Your order was confirmed but never delivered, and no delivery attempt was made.
• Missing items: Your order arrived incomplete (e.g., a vase or add-on was not included).
• Quality below standard: Flowers that show premature wilting or deterioration within 48 hours of delivery under normal indoor conditions.

To support your claim, we may ask for a clear photo of the arrangement as received. This helps us improve our process and work with our suppliers.

3. What Is Not Covered

Because fresh flowers are a natural, perishable product, the following situations are generally not eligible for a refund:

• Change of mind after the arrangement has been delivered.
• Wilting or natural deterioration after 5 or more days — this is the expected lifespan of fresh-cut flowers.
• Damage caused by improper care after delivery (e.g., no water, direct sunlight, extreme heat).
• Incorrect delivery address or recipient details provided at the time of order.
• Recipient unavailability when delivery was attempted and arrangement was left safely on-site.
• Claims submitted more than 24 hours after delivery.
• Minor natural variations in color, size, or bloom stage — fresh flowers are a living product and vary naturally.

4. Cancellations

We begin preparing many orders the morning of — or even the evening before — delivery. Because of this, our cancellation window is limited.

• Cancelled 24+ hours before delivery: Full refund, no questions asked.
• Cancelled same-day, before preparation begins: Full refund at our discretion. Please contact us as early as possible.
• Cancelled after preparation has begun: A partial refund may be offered based on the materials already used. We will always communicate openly about this.
• Cancelled after delivery: Not eligible for cancellation. Please refer to our satisfaction guarantee above.

5. Flower Subscriptions

Subscription orders (weekly, bi-weekly, or monthly) may be paused or cancelled at any time before the next scheduled processing date. Cancellations after a subscription payment has been processed will follow the standard cancellation policy above for that delivery cycle.

6. Refund Process & Timeline

Once a refund is approved, here's what to expect:

• Refunds are issued to the original payment method via Square.
• Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
• Delivery fees are refunded at our discretion based on the circumstances of the issue.
• Store credit (if offered) is applied to your account immediately and never expires.

7. How to Contact Us

To request a refund, report an issue, or cancel an order, please reach out as soon as possible. Include your order number and a brief description — and a photo if you have one.